CUSTOMER CARE
Returns &
refunds.
Review the final approved policy before purchase. Add the actual return window and process below.
Return window
Customers may request a return within [INSERT NUMBER OF DAYS] days after delivery. Define eligibility, product condition and proof of purchase requirements.
Custom and personalized orders
State which custom-branded, personalized or made-to-order products are returnable and how defects or production errors are handled. Do not exclude legal consumer rights that apply in the buyer’s location.
Damaged, incorrect or missing items
Contact us at [ADD SUPPORT EMAIL] within [INSERT REPORTING WINDOW] and include the order number and clear photos of the issue. Add the actual inspection and replacement/refund process.
Refund method and timing
Approved refunds are returned to the original payment method. Publish your actual processing time after confirming how your connected PayPal and card processor handle refunds.
Return shipping
Explain who pays return shipping, how customers obtain authorization and whether original shipping charges are refundable. Confirm the process for international returns.
Wholesale orders
Set separate B2B terms in written quotations or contracts, including any inspection period, claims process and remedy for confirmed order issues.
How to start a request
Email [ADD COMPANY EMAIL] with your order number and a description of the request. Replace this placeholder and connect it to your support workflow.